Patient Texting that actually integrates

Yes. DashQuill Messaging is HIPAA compliant. We follow industry best practices. PHI is encrypted in transit and at rest, access is strictly controlled, data is backed up regularly, and every action is logged. As part of our standard onboarding process, we'll sign a Business Associate Agreement with your office. For more details about our security measures, visit our HIPAA compliance page.

DashQuill's AI reads incoming patient messages and generates a brief summary of each request, helping staff triage faster. It identifies the type of request, such as a refill, an appointment inquiry, or a billing question, and tags the conversation for the right person or team. This reduces time spent reading and manually routing messages.

Yes. All AI features are covered by our Business Associate Agreement, and message content is never used for marketing. The same encryption, access controls, and audit logging that protect your data apply to AI processing.

Most texting services require staff to manually create patient contacts and manage conversations in a separate tab or website. With DashQuill, patient contacts sync automatically from the EHR, with no manual setup. All conversations happen directly within the EHR, so staff can message from a patient's chart or manage everything from one unified inbox without switching systems.

Secure messages send the patient a link to a secure conversation that requires identity verification before viewing. Regular SMS sends a plain text message with no verification step. Use secure messages for sensitive information like lab results or billing details, and regular SMS for non-sensitive messages like appointment reminders or office updates.

Either option is available. Most offices use two-way messaging, where staff send messages and patients reply with questions or confirmations. If you prefer one-way notifications that patients cannot reply to, we can configure that during setup.

No. Patients receive regular text messages from the office phone number and can reply just like normal texting. There is no portal login, no account creation, and no app download. Even encrypted secure messages open in the patient's browser.

Yes. We can host just the SMS portion of an existing phone number, and phone calls continue to work exactly as before. If you prefer to keep voice and texting separate, we can provide a new number at no extra charge.

When a patient sends a file, it appears in the conversation inside the EHR. One click moves it directly to the patient's chart documents. There is no downloading and re-uploading, so no PHI sits on office computers.

With a new number, setup can be completed in as little as a few days. Porting or hosting an existing number from your current carrier takes longer. Our team supports your office along the way, including EHR integration and staff training.