Practice Fusion
eClinicalWorks
AdvancedMDPatient Texting that integrates with 
AthenaHealth
Patients text the number they already call, and every reply lands in one shared inbox. Contacts are built from your AthenaHealth records, so there is no second address book to maintain and no portal login for the patient to remember.
How it works
Most calls are short questions. Texting handles them without anyone being on hold.
Choose a number
Enable texting on the office number patients already recognize, or take a new one. Voice service on an existing line keeps working.
Start from the record
Message a patient from their AthenaHealth profile, with contacts created from the record rather than copied into a separate tool.
Work the shared inbox
Replies arrive in one practice-wide inbox, and threads can be assigned when a specific person needs to answer.
What practices say
DashQuill has streamlined our front-desk intake with an intuitive, all-in-one platform that keeps our team from bouncing between cumbersome technology stacks. Their team is consistently responsive and supportive and the dedicated domains make external sharing of forms simple and professional.
DashQuill came through for us when we desperately needed help. Across our 70+ providers, their AI system sorts up to 120,000 faxes a month, turning what used to be a huge burden on our staff into something fast and reliable.
Partnering with DashQuill has been a game-changer for our practice. Their seamless integration into our EHR system brought immediate improvements in workflow efficiency, reducing administrative burden and allowing our team to focus more on patient care.
I've been using DashQuill's HIPAA-compliant forms with my EHR, Practice Fusion, and I'm very happy with them. The forms are easy for patients to complete and seamlessly integrate into my workflow.
Before DashQuill, we had to manually create a contact for every patient in our secure texting system. Now that contacts sync automatically from our EHR, we can reach out instantly without any setup. It's made patient communication far more convenient.
DashQuill cut our paperwork to near zero. Patient forms now flow directly into our EHR system, saving our team hours each week and streamlining check-ins. Implementation was painless, and within days our forms were auto-uploading.
DashQuill was recommended to us, and within two weeks we completed online training and went live. Tim and John provided excellent support throughout the process, and we appreciate that our calls are answered promptly whenever assistance is needed.
The tagging system in DashQuill Faxing has made it so much easier to stay organized. We can quickly sort and find faxes by type or patient, and it's been a huge help for our office. Really glad this feature is built in.
When our office got very busy during COVID in 2020, DashQuill's patient forms were a lifesaver. They made it easy to speed up our entire intake process, which saved our staff countless hours and helped us keep up with the surge in patients. We still use the same setup today.
The EHR integration for messaging has been great. It's so convenient having all our patient texts connected directly to their charts. We had a few hiccups when hosting our phone number, but the DashQuill team was incredibly helpful and got everything sorted quickly.
With DashQuill's faxing, we turned a paper-heavy process into a fast, digital workflow. Now we have less printing, fewer errors, and more time to spend with patients.
Runs inside athenaOne, not beside it
A Chrome extension adds a DashQuill button to the athenaOne top bar. Click it and Forms, Faxes, Chats or Meet open over the page you already have open.
- One button in the athenaOne header, with an unread count
- Opens as a window you can resize, move and minimise
- Same AthenaHealth login, no second tab or password
- Installed in minutes with a page reload; we walk you through it on a call
One inbox for the whole practice
Patient messages that land on individual staff members go unanswered the moment someone takes a day off. A shared inbox with assignment keeps a thread visible to whoever is actually working.
- Auto-create contacts from AthenaHealth patient charts
- Message a patient from their AthenaHealth profile
- Threads stay visible to the whole team, not just one person
- Saved templates for the questions that repeat daily
Move the parts that matter into the chart
Not every text belongs in the record, and not every text should stay out of it. Exporting is deliberate: the conversation attaches to the AthenaHealth chart when you decide it is clinically relevant.
- Export a conversation and attach it to the AthenaHealth chart
- Import photos and files a patient sent into the chart
- Images stay off personal phones and shared workstations
- Routine scheduling messages can stay out of the record
Patient messaging in AthenaHealth
Messaging is the one product where every supported EHR has the same capability set. These five rows are identical on AthenaHealth and on our other three integrations.
| Number | Capability | Status |
|---|---|---|
| Text patients without leaving AthenaHealth | Included | |
| Message a patient directly from their AthenaHealth profile | Included | |
| Auto-create contacts from AthenaHealth patient charts | Included | |
| Export a conversation and attach it to the AthenaHealth chart | Included | |
| Import files from a conversation into the AthenaHealth chart | Included |
Questions we get asked first
The things AthenaHealth practices want settled before a demo.
Can patients text our main office number?
In most cases, yes. Texting can be enabled on the existing line without affecting calls. That matters because patients tend to ignore numbers they do not recognize, or report them as spam.
Do patients need the AthenaHealth portal?
No. Messages arrive in the standard SMS app on their phone. Where content needs protecting, they open a secure link that verifies their identity. There is still no account or password.
Does every message get saved to the chart?
Only the ones you export. A conversation can be attached to the AthenaHealth chart as a document, and attachments can be imported separately. Appointment logistics do not have to clutter the record.
Can we send reminders to a group of patients?
Yes. Messaging can run one-way for announcements and reminders, or two-way for conversations, configured per use.
Is text messaging HIPAA compliant?
Ordinary SMS is not a protected channel, which is exactly why clinical content is sent as an identity-verified secure message instead. We sign a Business Associate Agreement; our HIPAA compliance page covers the rest.
More on DashQuill and AthenaHealth
See it in 15 minutes. No commitment.
A quick, no-pressure demo of DashQuill patient texting for AthenaHealth. Ask anything, see how it fits your workflow, and walk away with a personalized quote.