AthenaHealth Cloud Faxing

Faxes arrive as readable documents, not a stack of paper. DashQuill reads each one, summarizes it, and routes it to the provider who needs it. Filing it to an AthenaHealth chart takes one click. There is no printer, no scanner, and no machine in the back office.

Powering AthenaHealth practices of all sizes

Replacing the fax machine

Faxing is not going away in healthcare. The paper handling around it is what can go.

1

Port your number

Keep the fax number referring offices and pharmacies already have, or start fresh with a new one. No hardware is involved either way.

2

Faxes arrive read and sorted

Each inbound fax is summarized, tagged, and routed to a provider or virtual inbox, so a referral is never sitting in a shared queue.

3

File to the chart

Confirm the AthenaHealth patient and import the document. Nothing is printed, rescanned, or saved to a workstation along the way.

What practices say

Inboxes that match how the practice is organized

One shared fax queue works until you have more than a couple of providers. Provider and virtual inboxes, tags, and a resolved status let you tell what has been handled and what is still waiting.

  • Provider and virtual inboxes rather than a single pile
  • Tags plus resolved and unresolved tracking
  • Full-text search across received documents
  • Annotate, fill and sign without a separate PDF tool
Inboxes that match how the practice is organized

PHI stops passing through workstations

The usual fax workflow leaves copies on a scanner, in a downloads folder, and in an email. Importing straight from the fax inbox into the AthenaHealth chart removes those intermediate copies.

  • Import fax files directly into the AthenaHealth chart
  • No download-then-upload loop for staff
  • Nothing left behind on a shared workstation
  • Create referrals from the AthenaHealth chart and send them out
PHI stops passing through workstations

Cloud faxing in AthenaHealth

Inbound and outbound faxing are live. Faxing an entire chart out of AthenaHealth is still being built.

Cloud faxing in AthenaHealth
NumberCapabilityStatus
Send faxes from AthenaHealth Included
Receive faxes in AthenaHealth Included
Import fax files into the AthenaHealth chart Included
Create referrals from the AthenaHealth chart Included
Fax out a patient chart from AthenaHealth Coming soon

Questions we get asked first

The things AthenaHealth practices want settled before a demo.

Can we keep our current fax number?

Yes. Numbers can be ported, so nobody who sends you referrals needs to update anything. Running a new number in parallel during the switch is also possible.

Are inbound faxes matched to AthenaHealth patients automatically?

Automatic patient matching is a Practice Fusion capability today. On AthenaHealth, a staff member selects the patient and imports the document. The AI still reads and summarizes each fax, so you are not opening every page to work out what it is.

Can we fax a whole chart out?

Not yet on AthenaHealth. Individual documents can be faxed, and referrals can be created from the chart. Sending the full chart in one action is still in development.

Do we need a fax line or a machine?

No. It is entirely cloud-based, with no analog line, no hardware, and no toner. Staff work from the browser, which is what lets documents move into the chart directly.

What does the AI actually do to an incoming fax?

It reads the document, produces a short summary, tags what type of document it is, and routes it to the right inbox. A person still decides where it is filed.

Is it HIPAA compliant?

Yes. Documents are encrypted in transit and at rest, access is logged, and we sign a Business Associate Agreement during onboarding. Details are on our HIPAA compliance page.

See the fax inbox working with AthenaHealth

The demo takes fifteen minutes and is most useful if your team still walks documents from a scanner to a chart.