eClinicalWorks Telehealth

Start the visit from the eClinicalWorks chart. The scribe listens and drafts the note in your own template as you talk. You read it over and place it in the encounter yourself. On eClinicalWorks, opening that encounter is still a manual step.

Powering eClinicalWorks practices of all sizes

Running a visit

Everything here is aimed at the twenty minutes of documentation that normally follow a twelve-minute appointment.

1

Start the session

Launch from eClinicalWorks or send a reusable room link. Patients join in a browser and wait until you admit them.

2

The scribe drafts the note

It pulls existing eClinicalWorks patient context, then transcribes the visit and drafts a clinical note in your own template.

3

Review and place the note

Edit the draft and file it into the encounter. Creating that encounter from the session is still in development.

What practices say

A draft written with the history in view

A scribe with no chart access writes a note that reads like a transcript of a first meeting. Pulling eClinicalWorks patient context first means the draft refers to what is already documented rather than restating it from scratch.

  • Pulls eClinicalWorks patient context into the scribe before the visit
  • Notes drafted in your uploaded template
  • Transcript retained alongside the note
  • Separate provider and patient summaries from one session
A draft written with the history in view

Joining should not need a support call

The most common telehealth failure is a patient who cannot get into the room. A browser link with a waiting room removes the app install, the account creation, and the password reset.

  • No download or account for patients
  • Reusable links for recurring appointments
  • Waiting room so patients are admitted deliberately
  • Works on a phone browser
Joining should not need a support call

Telehealth and AI scribe in eClinicalWorks

Launching a session and reading eClinicalWorks patient context are live. Creating the encounter is not.

Telehealth and scribe in eClinicalWorks
NumberCapabilityStatus
Launch Telehealth & Scribe from eClinicalWorks Included
Pull eClinicalWorks patient context into Scribe Included
Create an encounter in eClinicalWorks from the session Coming soon

Questions we get asked first

The things eClinicalWorks practices want settled before a demo.

Does the note file into the eClinicalWorks encounter automatically?

Not yet. The scribe drafts the note and reads patient context from eClinicalWorks, but creating the encounter and filing the note into it are still in development. That full round trip is live on Practice Fusion only.

What context does the scribe actually read?

eClinicalWorks patient context is pulled into the scribe before the visit so the draft is written against the existing record. This read is not available on AthenaHealth.

Can we use our own note templates?

Yes. Templates are uploadable, and the draft comes back in that format. It is only a draft. You edit it before it goes into the chart.

What do patients need?

A link and a browser, on a phone or a computer. No app, no account, no password.

Is the visit recorded?

It is transcribed so the note can be drafted from it, and the transcript stays available next to the note. Consent requirements vary by state and remain the practice's decision.

See the scribe working from eClinicalWorks context

The demo takes fifteen minutes and shows exactly where the manual step still sits on eClinicalWorks.