Practice Fusion
AthenaHealth
AdvancedMDPatient Texting that integrates with 
eClinicalWorks
Patients text the number they already call, and every reply lands in one shared inbox. Contacts are built from your eClinicalWorks charts, so your contact list is your patient list. There is nothing to import and nothing to keep in sync.
How it works
The setup question that actually matters is whether patients will recognize the number you text from.
Use the number patients know
Texting can be enabled on your existing office line without interrupting voice calls. You can also take a new number to keep the channels separate.
Contacts come from the chart
Patient contacts are created from eClinicalWorks charts rather than imported from a spreadsheet, so there is no stale second list.
Reply from the shared inbox
All conversations sit in one practice inbox, and threads can be assigned when a particular person needs to handle something.
What practices say
DashQuill has streamlined our front-desk intake with an intuitive, all-in-one platform that keeps our team from bouncing between cumbersome technology stacks. Their team is consistently responsive and supportive and the dedicated domains make external sharing of forms simple and professional.
DashQuill came through for us when we desperately needed help. Across our 70+ providers, their AI system sorts up to 120,000 faxes a month, turning what used to be a huge burden on our staff into something fast and reliable.
Partnering with DashQuill has been a game-changer for our practice. Their seamless integration into our EHR system brought immediate improvements in workflow efficiency, reducing administrative burden and allowing our team to focus more on patient care.
I've been using DashQuill's HIPAA-compliant forms with my EHR, Practice Fusion, and I'm very happy with them. The forms are easy for patients to complete and seamlessly integrate into my workflow.
Before DashQuill, we had to manually create a contact for every patient in our secure texting system. Now that contacts sync automatically from our EHR, we can reach out instantly without any setup. It's made patient communication far more convenient.
DashQuill cut our paperwork to near zero. Patient forms now flow directly into our EHR system, saving our team hours each week and streamlining check-ins. Implementation was painless, and within days our forms were auto-uploading.
DashQuill was recommended to us, and within two weeks we completed online training and went live. Tim and John provided excellent support throughout the process, and we appreciate that our calls are answered promptly whenever assistance is needed.
The tagging system in DashQuill Faxing has made it so much easier to stay organized. We can quickly sort and find faxes by type or patient, and it's been a huge help for our office. Really glad this feature is built in.
When our office got very busy during COVID in 2020, DashQuill's patient forms were a lifesaver. They made it easy to speed up our entire intake process, which saved our staff countless hours and helped us keep up with the surge in patients. We still use the same setup today.
The EHR integration for messaging has been great. It's so convenient having all our patient texts connected directly to their charts. We had a few hiccups when hosting our phone number, but the DashQuill team was incredibly helpful and got everything sorted quickly.
With DashQuill's faxing, we turned a paper-heavy process into a fast, digital workflow. Now we have less printing, fewer errors, and more time to spend with patients.
Runs inside eClinicalWorks, not beside it
A Chrome extension adds a DashQuill button to the eClinicalWorks top bar. Click it and Forms, Faxes, Chats or Meet open over the page you already have open.
- One button in the eCW header, with an unread count
- Opens as a window you can resize, move and minimise
- Same eClinicalWorks login, no second tab or password
- Installed in minutes with a page reload; we walk you through it on a call
No second patient list to maintain
Every messaging tool that keeps its own contact database drifts out of date within a quarter. Building contacts from eClinicalWorks charts means the number you text is the number in the record.
- Contacts auto-created from eClinicalWorks patient charts
- Message a patient directly from their chart
- No CSV import and no separate address book
- Staff never use personal phones to reach patients
What patients send you can go into the record
Patients send photographs: a rash, a wound, a bottle of medication. Those belong on the chart, not in a thread on a workstation. Importing them is a deliberate action, not an automatic dump.
- Import files and photos from a conversation into the eClinicalWorks chart
- Export a whole conversation and attach it as a document
- Images stay off staff devices
- Scheduling chatter can be left out of the record entirely
Patient messaging in eClinicalWorks
These five rows are identical across all four supported EHRs. Messaging is the one product with no per-EHR variation.
| Number | Capability | Status |
|---|---|---|
| Text patients without leaving eClinicalWorks | Included | |
| Message a patient directly from their eClinicalWorks chart | Included | |
| Auto-create contacts from eClinicalWorks patient charts | Included | |
| Export a conversation and attach it to the eClinicalWorks chart | Included | |
| Import files from a conversation into the eClinicalWorks chart | Included |
Questions we get asked first
The things eClinicalWorks practices want settled before a demo.
Where do the contacts come from?
From eClinicalWorks patient charts. There is no spreadsheet import and no separate address book, so the messaging list never drifts away from the record.
Can we text from our main office number?
Usually, yes, and it is worth doing because patients ignore numbers they do not recognize. Enabling texting on an existing line leaves voice service working. A separate number is available if you prefer.
Do patients need to log in anywhere?
No. Messages arrive as ordinary texts. For clinical content they tap a secure link that verifies their identity, which still does not require an account or a password.
Can a patient send us a photo?
Yes, and you can import it into the eClinicalWorks chart from the conversation. That keeps clinical images out of staff phones and camera rolls.
Is patient texting HIPAA compliant?
Standard SMS is not a protected channel, so anything clinical goes through the identity-verified secure message. We sign a Business Associate Agreement; the HIPAA compliance page covers the rest.
More on DashQuill and eClinicalWorks
See it in 15 minutes. No commitment.
A quick, no-pressure demo of DashQuill patient texting for eClinicalWorks. Ask anything, see how it fits your workflow, and walk away with a personalized quote.