AthenaHealth
eClinicalWorks
AdvancedMDPatient Texting that integrates with 
Practice Fusion
Patients text the number they already call, and every reply lands in one shared inbox. Contacts are built from your Practice Fusion charts, so there is no second address book to maintain and no personal mobile numbers involved.
How it works
Most patient questions are a sentence long. Making someone log into a portal to ask them is why the phone keeps ringing.
Set up the number
Add texting to the office number patients already have, or take a new one. Incoming calls on an existing line are unaffected.
Message from the chart
Start a conversation from the Practice Fusion patient you have open, with the contact built from the chart instead of typed in by hand.
Answer from one inbox
Replies land in a shared inbox, so whoever is at the desk can pick up a thread someone else started.
What practices say
DashQuill has streamlined our front-desk intake with an intuitive, all-in-one platform that keeps our team from bouncing between cumbersome technology stacks. Their team is consistently responsive and supportive and the dedicated domains make external sharing of forms simple and professional.
DashQuill came through for us when we desperately needed help. Across our 70+ providers, their AI system sorts up to 120,000 faxes a month, turning what used to be a huge burden on our staff into something fast and reliable.
Partnering with DashQuill has been a game-changer for our practice. Their seamless integration into our EHR system brought immediate improvements in workflow efficiency, reducing administrative burden and allowing our team to focus more on patient care.
I've been using DashQuill's HIPAA-compliant forms with my EHR, Practice Fusion, and I'm very happy with them. The forms are easy for patients to complete and seamlessly integrate into my workflow.
Before DashQuill, we had to manually create a contact for every patient in our secure texting system. Now that contacts sync automatically from our EHR, we can reach out instantly without any setup. It's made patient communication far more convenient.
DashQuill cut our paperwork to near zero. Patient forms now flow directly into our EHR system, saving our team hours each week and streamlining check-ins. Implementation was painless, and within days our forms were auto-uploading.
DashQuill was recommended to us, and within two weeks we completed online training and went live. Tim and John provided excellent support throughout the process, and we appreciate that our calls are answered promptly whenever assistance is needed.
The tagging system in DashQuill Faxing has made it so much easier to stay organized. We can quickly sort and find faxes by type or patient, and it's been a huge help for our office. Really glad this feature is built in.
When our office got very busy during COVID in 2020, DashQuill's patient forms were a lifesaver. They made it easy to speed up our entire intake process, which saved our staff countless hours and helped us keep up with the surge in patients. We still use the same setup today.
The EHR integration for messaging has been great. It's so convenient having all our patient texts connected directly to their charts. We had a few hiccups when hosting our phone number, but the DashQuill team was incredibly helpful and got everything sorted quickly.
With DashQuill's faxing, we turned a paper-heavy process into a fast, digital workflow. Now we have less printing, fewer errors, and more time to spend with patients.
Runs inside Practice Fusion, not beside it
A Chrome extension adds a DashQuill button to the Practice Fusion patient charts list and the appointments tab. Click it and the service opens over the page you already have open.
- One button, one menu: Forms, Faxes, Chats and Meet
- Opens as a window you can resize, move and minimise while you chart
- Same Practice Fusion login, no second tab or password
- Installed in minutes with a page reload; we walk you through it on a call
The contact list builds itself
Contacts are created from Practice Fusion patient charts rather than maintained separately. When a patient's number changes in the chart, you are not also hunting for a stale copy in a messaging tool.
- Contacts auto-created from Practice Fusion patient charts
- Message a patient directly from the chart you have open
- No second address book to keep in sync
- Staff text from the practice number, never a personal phone
Conversations can become part of the record
A text thread where a patient describes a symptom is clinically relevant. Export the conversation, and it attaches to the Practice Fusion chart as a document, so the exchange is not stranded in a messaging app.
- Export a conversation and attach it to the Practice Fusion chart
- Pull photos and files a patient sent into the chart
- Keeps images off staff phones and workstations
- The thread stays readable in context rather than as a screenshot
Secure when it needs to be
Appointment reminders do not need the same handling as clinical detail. Ordinary SMS covers the logistics. A secure link that verifies the patient's identity covers anything involving PHI, and the patient never has to create an account.
- Plain SMS for reminders and scheduling
- Secure messages the patient unlocks with their date of birth, no account needed
- Saved templates for the questions asked twenty times a week
- One-way broadcast or full two-way, configured per use
Patient messaging in Practice Fusion
The messaging capability set is the same across every supported EHR. What differs on Practice Fusion is that conversations and their attachments file back to the chart.
| Number | Capability | Status |
|---|---|---|
| Text patients without leaving Practice Fusion | Included | |
| Message a patient directly from their Practice Fusion chart | Included | |
| Auto-create contacts from Practice Fusion patient charts | Included | |
| Export a conversation and attach it to the Practice Fusion chart | Included | |
| Import files from a conversation into the Practice Fusion chart | Included |
Questions we get asked first
The things Practice Fusion practices want settled before a demo.
Can we text from our existing office number?
Usually, yes. Texting can be added to the number patients already have without disturbing voice service on that line. That matters because patients ignore numbers they do not recognize. A new number is also an option.
Do patients need an app or a portal login?
No. Messages arrive in the normal SMS app. For content that needs protecting, the patient opens a secure link that verifies their identity. There is still no account to create.
Does the conversation end up in the chart?
Only when you export it. A conversation can be attached to the Practice Fusion chart as a document, and files or photos from the thread can be imported separately. Routine scheduling chatter can stay out of the record.
Who sees incoming replies?
Everyone with access to the shared inbox, so a reply is not sitting unread because one staff member is out. Conversations can be assigned when something needs a specific person.
Is texting patients actually HIPAA compliant?
Plain SMS is not a protected channel, which is why clinical content goes through the identity-verified secure message instead. We sign a Business Associate Agreement, and the compliance detail is on our HIPAA page.
More on DashQuill and Practice Fusion
See it in 15 minutes. No commitment.
A quick, no-pressure demo of DashQuill patient texting for Practice Fusion. Ask anything, see how it fits your workflow, and walk away with a personalized quote.