Terms of Service

Two Sets of Terms

DashQuill Technologies LLC, a Washington limited liability company, provides healthcare technology services to medical practices. Practices that purchase our services sign a Software as a Service Agreement with an Order of Services, a Service-Specific Terms Addendum, an AI-Enabled Features Addendum and a Business Associate Agreement. Those signed documents govern the relationship, and if anything on this page differs from them, the signed documents control. This page summarizes their main terms and sets the rules for everyone else who uses this website or interacts with our services, including patients who fill out forms, join a telehealth visit or receive messages from their practice.

Our services are not intended for anyone under 13, and we do not knowingly register users under 13. By using the website or the services you agree to comply with applicable law and acknowledge that these terms are binding.

Term & Termination

Customer agreements run month to month and renew automatically each month. Choosing annual or other prepaid billing changes only when you pay, not the month-to-month term, unless the Order of Services says otherwise. DashQuill may terminate for convenience on thirty days' written notice, and immediately if continued service would violate law, create a security, privacy, compliance or patient-safety risk, follow from nonpayment after the cure period, or follow from prohibited use. A customer may terminate for convenience by written notice at least ten days before the next billing date, effective at the end of the current billing period. Either party may terminate for an uncured material breach after thirty days' notice, or for insolvency. For at least thirty days after termination the customer can access and export its data in a standard machine-readable format.

Fees & Payment

Fees are set in the Order of Services per selected service, with usage allocations and overage rates where a service is usage based, plus a one-time setup fee. Fees are based on the services purchased rather than actual use, are billed in advance in U.S. dollars on the schedule in the Order, and are due within thirty days of the invoice date. Fees for a billing period are non-refundable once that period begins. If DashQuill terminates for convenience, prepaid fees for the period after termination are refunded pro rata; no refund is due on customer-initiated termination or termination for cause. Late amounts may accrue interest at 1.5 percent per month or the legal maximum, and service may be suspended until paid. Fee disputes must be raised within fifteen days of the invoice. Prices may change for a renewal term on sixty days' written notice. Fees exclude taxes.

License & Acceptable Use

Customers receive a non-exclusive, non-transferable right to use the services for their internal business operations during the term. No one may resell or sublicense the services, modify, decompile or reverse engineer them, copy, frame or mirror them, use them to build a competing product, or use them in violation of law. Automated access, scraping, unauthorized data extraction and introducing malicious code are prohibited. Customers are responsible for all activity under their accounts, must keep credentials confidential, must not share accounts, and must promptly report unauthorized access.

Third-Party Systems

Our services connect to third-party systems, most importantly electronic health record systems. Customers are responsible for holding the rights and permissions to access and modify data in those systems, for complying with those systems' terms, and for verifying that any action taken through our services, including changes written to a chart, is accurate and authorized. DashQuill does not control third-party systems, is not affiliated with or endorsed by them, and is not liable for their actions, including suspension or restriction of access. Integration capabilities depend on each system's available APIs, and not every feature is available on every system.

Customer Data & Review Obligations

Customers are responsible for the accuracy and legality of the data they provide, for obtaining necessary patient consents, and for reviewing and approving all data, mappings, configurations and outputs generated through the services before use, including before any import into an EHR. DashQuill processes customer data only in accordance with the customer's instructions and the Business Associate Agreement. Our handling of protected health information is described on the HIPAA Compliance page.

AI-Enabled Features

Some services include automated or AI-enabled functionality, such as fax classification and patient matching, document summaries, extracted fields, suggested tags and routing, and draft visit notes. These features are provided for informational and administrative support only. They are not medical advice, clinical guidance or diagnosis, and DashQuill does not practice medicine. All AI outputs are probabilistic and may be inaccurate, incomplete, misclassified or improperly segmented. They operate on a suggestion-only basis: nothing is imported, filed, routed or written to a patient record until the customer or its authorized personnel reviews and affirmatively confirms the action. All AI-generated documentation, including draft telehealth notes, must be independently reviewed, edited as needed and approved by a licensed healthcare professional before it is relied on or placed in a patient record. The customer bears sole responsibility for clinical decisions and for every entry made to a patient record, and assumes the risk of using AI-enabled features. To the maximum extent permitted by law, DashQuill is not liable for damages arising from the use of AI-enabled features except where caused by its gross negligence, willful misconduct or breach of the agreement.

Forms Services

DashQuill builds HTML forms to the customer's specifications, digitizes existing PDF forms, and maps form fields to the customer's EHR according to the specifications the customer provides. Digitized PDF forms may have less functionality than HTML forms. Accurate EHR mapping depends on complete specifications from the customer, and the customer is responsible for testing forms, mappings and integrations before production use and for verifying imported data afterward.

Messaging Services

Secure messaging encrypts PHI in transit and at rest and delivers notifications by SMS or email without PHI. Standard SMS and email messaging is not secure, must not contain PHI or other sensitive information, must not be used for emergencies, time-critical communications or messages that require delivery confirmation, and carries standard carrier rates with no guarantee of delivery timing. Customers must obtain and record patient consent before messaging, honor opt-out requests promptly, and train staff on choosing the right channel. Patients who receive messages can reply STOP to unsubscribe or HELP for assistance. Message frequency varies.

Service Availability & Support

DashQuill uses commercially reasonable efforts to make the services available around the clock except for planned maintenance, and gives advance notice of scheduled maintenance whenever practicable. Technical support is provided according to our standard support policies. The remedies stated in the customer agreement are the exclusive remedies for availability or performance issues.

Warranties & Disclaimer

DashQuill warrants that the services will perform materially in accordance with the documentation, will be provided in a professional and workmanlike manner, will be protected by appropriate security measures, and will not infringe third-party intellectual property rights. Except as expressly stated, the services are provided "as is" and DashQuill disclaims all other warranties, including merchantability, fitness for a particular purpose and non-infringement. Data accuracy depends on the accuracy of its source.

Indemnification

DashQuill defends and indemnifies customers against third-party claims that the services infringe intellectual property rights, and against claims arising from DashQuill's violation of law, breach of confidentiality, a breach of unsecured PHI caused by its failure to comply with its obligations, or its gross negligence or willful misconduct. Customers defend and indemnify DashQuill against claims arising from their breach of the agreement, their data, their violation of law or of third-party terms, including EHR terms, or their gross negligence or willful misconduct.

Limitation of Liability

Except for excluded claims such as breach of confidentiality, gross negligence, willful misconduct, payment obligations and the indemnities above, neither party is liable for indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits or business interruption. Each party's total liability under the customer agreement is capped at the greater of the fees paid by the customer in the twelve months before the event giving rise to the claim or $25,000. Under the Business Associate Agreement, liability is capped at the fees paid in the preceding twelve months, except for indemnification obligations and breaches of confidentiality.

Confidentiality

Each party protects the other's confidential information with at least reasonable care, uses it only to perform under the agreement, and limits access to personnel who need it. These obligations last for five years after the agreement ends, and indefinitely for trade secrets and protected health information.

Governing Law & Disputes

The customer agreement is governed by the laws of the State of Washington. Disputes are first negotiated in good faith, then submitted to mediation if not resolved within thirty days, and then resolved through binding arbitration conducted in King County, Washington.

Changes

A signed customer agreement can be modified only in a writing signed by both parties. DashQuill may update this page for website visitors and other non-customer users from time to time, and continued use of the website after an update constitutes acceptance.

Contact Us

If you have any questions about these Terms of Service, please contact us:

• Email: contact@dashquill.com
• Phone: (425) 600-2019